Вакансії МетЛайф

Основні обов’язки:

Робота в CRM/IP-телефонії.

Здійснення вихідних дзвінків за узгодженим сценарієм.

Дотримання коректного, доброзичливого та ввічливого спілкування з клієнтами.

Коректна фіксація в системах результатів розмов та необхідних даних.

Заміна даних в CRM, за потреби.

Уточнення інформації у суміжних відділах.

Відвідування та проходження обов'язкових тренінгів.

Необхідні знання, досвід та особисті якості:

Вища освіта.

Досвід роботи в контакт-центрах (бажано).

Базові навички володіння комп’ютером (Outlook, Word, Excel).

Навички роботи з запереченнями (буде перевагою).

Вільне володіння українською мовою (чітка і зрозуміла вимова).

Англійська – від А2 (бажано)

Наявність компетенцій:

злагоджена командна робота,

орієнтація на результат та якість, ефективність

гарні комунікативні навички,

наполегливість,

відповідальність,

стресостійкість.

Job Location: Kyiv

 Key Responsibilities:

• Provide guidance and oversight in design, planning, and implementation of global and regional infrastructure initiatives.

• The role requires close workings across multiple IT departments with Development and AMS teams to address their needs through the delivery of platforms and automation to support the Application Lifecycle

• Co-ordinate infrastructure related activities for teams across multiple data centers in addition to overseeing the process of provisioning, obsolescence management, patching, monitoring, backup, and other related activities.

• The candidate will work with technology partners to ensure timely delivery of commitments.

Essential Business Experience and Technical Skills:

Required:

• Bachelor level degree in Information Technology, Business Information Systems, or similar discipline
• Experience in a similar role:

Excellent working knowledge of the following technologies:

 Microsoft Active Directory
 Operating systems – Windows/Linux/Unix/ESXi
 Networking - TCP/IP, TLS, DNS, HTTP(S), SSH, FTP and client-server comms
 Configuration Management – (SCCM)
 Administration with Windows/Linux/Unix based enterprise applications
 Shell scripting (PowerShell)
 Unix/Linux/Windows tools installations and configurations including network knowledge and database experience (Apache, Tomcat, HTTP, Oracle, MySQL)
 Administration with Windows based enterprise applications
 Strategic and creative thinker with strong problem-solving skills and ability to lead & work as part of a creative team
 Attention to detail: dedication to quality and excellent documentation skills are key
 Team Player & Hands-on work style with advanced communication and collaboration skills
 Experience working with global teams; ability to influence as well as providing guidance and communication to such teams.
 Proactive in nature: can-do attitude
 Service Now Solution

 Preferred:

 Experience working with Agile development methodologies.

 Knowledge of ALM Toolsets (Jira, Bitbucket, Service Now)

 Databases – (Oracle, My SQL, MSSQL, DB2)

 Software development experience including using Agile methodologies.

 Familiarity with Hyperconverged systems (VxRail)

 Familiarity of Storage Area Networks

 Familiarity with Backup Technologies (Rubrik, Evault)

Job Location: in-country

Role Value Proposition:

Responsible for front to back-end development within a defined system independently, possessing a complete technology stack, process capabilities, and agile modern ways of working. Design, develop and implement solutions, based on a set of standards and processes which establish consistency across the enterprise data, reduce risk, and promote efficiencies in support of the organization’s goals and objectives.

Key Responsibilities:

• Participates in the creation of architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms.

• Leads the collection and documentation of user requirements as well as the development of user stories and estimates into technology solutions for product features, in collaboration with Product Owner.

• Responsible for detailed technical design and development of applications/platforms. May partner with Product owner in planning. Responsible for front & back-end development.

• Reviews solution designs and related code.

• Investigate and resolve production management incidents, problems, and service requests.

• Responsible for prioritizing problems, incidents, and service requests, may lead or manage process with Product Owner.

• Identifies and implements operating efficiency solutions for specific product feature. Assists in upgrading or patching applications/platforms as needed.

• Gain awareness of trends and issues in area of technical expertise, potential new technologies or technology opportunities to champion the customer.

Essential Business Experience and Technical Skills:

• Highly analytical, methodical with excellent attention to detail.

• Long-term vision, experimentation mentality

• Ability to think strategically, assess business risk and apply creative problem-solving skills

• Strong team player and ability to learn quickly

• Proactive work style, especially as it relates to project, client and partner follow-up

• Ability to manage multiple work-streams simultaneously

• Awareness of various work styles, communication and cultural differences and needs; ability to adapt to each audience’s unique approach

• Strong relationship-building skills - internal colleagues, 3rd parties, suppliers / vendor management – on and off-shore

• Delivery focused

• Customer service focused

• Proactive and motivated

• Builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

Required:

• High Education in Comp Science/IS/Engineering

• Typical 5+ years' experience (total)

• 2+ years leading people/projects

• Proficiency with the following Java frameworks: Spring, Swing, Collection, API framework, Spring Boot, Zul, Camel.

• Ability to work with applicable collaboration tools that drive an end-to-end delivery of product through persistent teams.

• Proficiency with SQL Servers such as: Microsoft SQL Server, IBM DB2/AS400

Preferred:

• Agile certifications: SAFe Certifications (SSM, SP) & Scrum Certifications

• Proficiency with various other database technologies and solutions, including both SQL and NoSQL.

• Proficiency with various other modern web and Java frameworks

• Ability to learn other programming languages

Role Value Proposition:

Focuses on ensuring the business processes and supporting systems continue to meet business and project stakeholder needs. The role is to guide the end-users from the discovery, requirements, and design phase through the configuration (if applicable) and testing of a new system or functionality. This role will provide internal customers with the best possible solutions to utilize the specific systems, roll out new functionality, identify potential process improvements, troubleshoot problems and provide user support

Key Responsibilities:

• Lead discovery sessions to observe, document, and validate business processes and capture key insights. Perform gap analysis and recommend solutions/COTS/SaaS.

• Elicit, analyze, document functional requirements and rules. Participate in the backlog prioritization/grooming.

• Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases for products or features. Define acceptance criteria.

• Provide functional and configuration support for a specific COTS/SaaS. Involved in all implementation, testing, integration and issue resolution around COTS/SaaS solution.

• Create technical user manuals, system configuration documents and other technical reports.

• Lead operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues. Monitor performance, identifying underlying problems, researching potential solutions, and propose necessary actions in business workflow and processes.

Essential Business Experience and Technical Skills:

• Collaboration

• Communication/Presentation

• Agile Practices

• DevSecOps, CI/CD

• Collaboration Tools

• Product/Business/Industry Knowledge

• Requirements Analysis

• Problem Solving

• Analytical Thinking

• Data Extraction

• User Experience

• Configure Software/Systems

• System and Technology Integration

• Application/System Testing

• Relevant Trends and Direction of Functional Commercial Product

• Relationship/Stakeholder Management

Required:

• High Education in Comp Science/IS/Engineering

• Typical 5+ years' experience (total)

• 2+ years leading people/projects

• Ability to work with applicable collaboration tools that drive an end-to-end delivery of product through persistent teams.

Preferred:

• Agile certifications: SAFe Certifications (SSM, SP) & Scrum Certifications

• Proficiency with various other database technologies and solutions, including both SQL and NoSQL.